Delivery for physical goods

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact using the contact form on this website.

Digital delivery

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. This will provide a link to download your digital product. If you wish to query a delivery please contact using the contact form on this website.

Returns

If for any reason you are not completely satisfied with your purchase we will give you a 24 hour money-back guarantee from the time you receive the goods. Please emailusing the contact form on this website within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Procedures Online will not be responsible for parcels lost, or damaged in transit if you choose not to insure.

This refund policy does not apply to electronic documents downloaded from our website.